Shipping policy
Shipping Policy
Last updated: 2026.08.26
1. Order Processing Time
All orders are processed within [1–3] business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.
Orders placed after 2:00 PM (local time) will be processed on the next business day.
Orders placed on weekends or holidays will be processed on the following business day.
If we experience a high volume of orders, processing may be delayed by [1–2] additional days. We will notify you promptly if this occurs.
2. Shipping (Malaysia)
We offer the following shipping options for domestic orders:
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
Please note:
Delivery times are estimates and not guaranteed. Actual delivery may vary due to carrier delays, weather, or other factors beyond our control.
We ship via SKTNET .
A tracking number will be provided via email once your order ships.
3. International Shipping
If you are from a country other than Malaysia, please contact us at oaepnxg@hotmail.com .
Important international notes:
Customs & Import Duties: International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking with your local customs office for an estimate before placing an order.
Customs Delays: We are not responsible for delays caused by customs clearance processes.
Order Value Limits: Some countries have minimum order value thresholds for duty-free import. Please verify your country's rules.
We declare the full value of the merchandise on all customs forms, as required by law.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can track your package using the carrier's website or our Order Tracking page (if available).
Please allow up to [24] hours for the tracking information to update after you receive the tracking number.
If your tracking number shows "delivered" but you have not received the package, please contact the carrier directly. We may assist with an inquiry but are not liable for confirmed delivery.
5. Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses (unless you have a specific arrangement).
We are unable to deliver to hotels, temporary accommodations, or freight forwarding addresses. Please provide a residential or commercial address.
Some products may have shipping restrictions due to size, weight, or hazardous materials. Any such restrictions will be noted on the product page.
6. Lost, Damaged, or Stolen Packages
Lost Packages:
If your package is lost in transit, please contact us within [14] days of the expected delivery date. We will file a claim with the carrier and either reship your order or issue a full refund at our discretion.
Damaged Packages:
If your package arrives damaged, please take photos of the outer box and the damaged items, and contact us within [48] hours of delivery. We will arrange a replacement or refund after reviewing the evidence.
Stolen Packages:
We are not responsible for packages stolen after delivery confirmation. Please ensure your shipping address is secure and consider using a delivery signature option for high‑value orders (additional fee may apply).
7. Incorrect Shipping Address
Please double‑check your shipping address when placing your order. If you provide an incorrect or incomplete address:
We will attempt to contact you to correct the address. If we cannot reach you, your order may be delayed or cancelled.
If the order has already shipped and is returned to us due to an invalid address, you will be responsible for the reshipping costs. We may issue a refund minus the original shipping fee and any return postage fees charged by the carrier.
8. Delivery Time Guarantee
While we strive to meet the estimated delivery times, we cannot guarantee exact delivery dates due to carrier performance, weather conditions, or other unforeseen events. Expedited shipping does not guarantee overnight delivery — it only reflects the carrier's service level. We do not refund shipping costs for delays caused by the carrier.
9. Pre‑orders and Backorders
If you purchase a pre‑order or backordered item, the estimated shipping date will be clearly indicated on the product page. Your entire order may be held until the pre‑order item is in stock, unless you choose to split the shipment (additional fee may apply). We will keep you updated via email.
10. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about our Shipping Policy, please reach out:
Company Name: Hunan Newbeloved Agriculture Co., Ltd
Email: oaepnxg@hotmail.com
Address: Forestry Industrial Park (Shuipingxi), Huitong Industrial Concentration Zone, Huaihua City, Hunan Province,China