Refund policy
Return & Refund Policy
Last updated: 2026.08.06
1. Overview
Thank you for shopping at Hunan Newbeloved Agriculture Co., Ltd. We want you to be completely satisfied with every purchase. If you are not entirely happy with your purchase, we are here to help.
This Return & Refund Policy applies to all products purchased through our website www.nbdslim.com. By using our Site and placing an order, you agree to the terms of this policy.
2. Return Window
You have [30] calendar days from the date you receive your item to request a return. Return requests submitted after this period will not be accepted.
Start date: Calculated from the date of delivery confirmation.
Holiday impact: Return windows may be extended during public holidays, subject to shipping carrier records.
3. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
Item must be unused;
Item must be in its original packaging;
Order number or proof of purchase (e.g., order confirmation email) must be provided.
Non-returnable items (please adjust based on your business):
Customized/personalized items (e.g., products with printed names)
4. Return Process
To initiate a return, please follow these steps:
(1)Contact Customer Support: Send an email to oaepnxg@hotmail.com with the subject line "Return Request" and provide:
Order number
Product name(s) to be returned
Reason for return
(2)Receive Return Authorization: We will review your request within [24] hours and provide you with a Return Merchandise Authorization (RMA) number and return address.
(3)Ship the Item Back: Please pack the item securely in its original packaging with all accessories and ship it to the return address provided. Do not ship items back without obtaining a return authorization — we will not be able to process your return.
(4)Wait for Processing: Once we receive your returned item, we will conduct a quality inspection.
5. Refund Methods
After we receive and inspect your returned item, refunds will be processed as follows:
Situation Refund Method
Non-quality issues (e.g., change of mind) Refund to original payment method OR store credit
Quality issues / Wrong item shipped Full refund to original payment method (including original shipping cost)
Purchased during promotional events Refund based on the actual amount paid (excluding coupon/discount amounts)
Refund Processing Time:
We will process your refund within [3-5] business days after receiving the returned item.
The actual credit date depends on your bank or payment provider and typically takes [5-10] business days.
6. Return Shipping Costs
Return Reason Shipping Cost Bearer
Product quality issue / Wrong item shipped We cover (we will provide a prepaid return label)
Change of mind / Other non-quality issues You are responsible
International Returns Notice:
Return shipping costs for cross-border orders may be significant. Please confirm the cost before returning.
Customs duties and taxes on international returns are non-refundable.
7. Exchanges
If you need to exchange for a different size, color, or an item of equal value, please contact us at oaepnxg@hotmail.com. The exchange process is the same as the return process.
Exchange shipping costs are [covered by us / your responsibility] (choose based on your policy).
If the exchange item is priced higher than the original, you will need to pay the difference; if lower, we will refund the difference.
8. Damaged or Defective Items
If you receive an item that is damaged, defective, or does not match your order, please contact us within [48] hours of delivery. Please provide:
Order number
Photos or videos of the damaged/defective item
Detailed description of the issue
We will handle your case promptly and provide a free replacement or full refund.
9. Special Notice for EU Consumers (GDPR)
If you are a consumer in the European Union, under EU consumer protection law:
You have a 14‑day right of withdrawal (cooling‑off period) from the date you receive your item.
During this period, you may cancel your order and return the item without giving any reason.
The right of withdrawal does not apply to customized items, perishable goods, or sealed items that have been unsealed (e.g., hygiene products).
Return postage is generally the consumer's responsibility unless the merchant agrees otherwise.
10. Contact Us
If you have any questions about this Return & Refund Policy or need to initiate a return/exchange, please contact us:
Company Name: Hunan Newbeloved Agriculture Co., Ltd
Email: oaepnxg@hotmail.com
Address: Forestry Industrial Park (Shuipingxi), Huitong Industrial Concentration Zone, Huaihua City, Hunan Province,China